FAQs

GENERAL

Are you another Rideshare / Delivery service?

No. We don't compete with any of the rideshare, food, grocery or parcel delivery companies. Using community data, we're here to help you better understand when, where and what job to work in your city so that you can earn more in less time.

Does this cost anything?

Not at this time. Solo is currently a free service for Solopreneurs that can be used to guarantee your income and maximize your time using our pay predictions. In the future, there may be a small cost to access the service.

How do you actually help me make more in less time?

Today, worker earnings on any one company's platform (Uber, Doordash, Instacart, etc.) can be extremely volatile day to day or even hour to hour. They have different peak demand/pay periods and different levels of supply constraints. Without transparent, market wide earnings information it can make your decision of where and when to work extremely difficult.  We're here to give you all the information you need to see what jobs are paying the most in real time and make it easy to plan your schedule to hit your earnings goal faster.

This seems too good to be true. How can you guarantee pay?

It's not too good to be true - it's math and statistics! As more Solopreneurs join the Solo platform, we are able to provide increasingly accurate pay predictions. As these predictions reach a certain level of reliability we then guarantee them for those scheduling their app based work with the Solo platform.

Does Solo track my location and miles?

Yes! You must opt-in to mileage tracking and keep the app on in the background while you work to qualify for the Pay Guarantee program. Solo's app automatically tracks and calculates your work-related driving so that you can maximize your tax deductions as long as you open the app and keep it running in the background while you work. The app matches your location with your gig working time so that you don’t need to turn the tracker on and off manually. You can also edit your deductible miles manually to ensure further accuracy.

Does this work in my city?

Yes! You can access your income dashboard, mileage tracking and tax projections anywhere in the United States when you link your work accounts. As of May 2022, Solo's Schedule Optimizer and Pay Guarantee are only available in the Seattle, Miami, Orlando, Tampa, Atlanta, Nashville, Houston, Dallas, San Antonio & Austin metro areas, but will be available in more cities soon.

What gig work platforms does Solo support?

- Doordash
- UberEats
- Grubhub
- Uber
- Lyft
- Instacart
- Shipt
- Amazon Flex
- Spark
- Roadie
- goPuff*
- Wag*
-Task Rabbit*
-Favor*
- Cornershop*
- Dolly*
- Postmates**

*Not currently part of Solo’s Pay Guarantee Program
**Previously supported

Is Solo available in the app store?

Yes! Solo is available in both the Apple and Google Play Stores.

SIGNING UP

How do I link my work accounts?

You can link as many work accounts (Uber, Doordash, Instacart, etc.) as needed during the signup process. To do this use your login credentials (usually an email or phone number) and the password associated with that account. Some companies may ask you to verify the connection via a text or email. If you begin working with other platforms after you have signed up you can link those accounts by accessing the 'Link Your Accounts' page in the upper right hand corner of the screen.

How long does it take to sign up?

Signing up can take as little as two minutes. Just follow these steps:
1. Head to the Apple or Google Play Store and download the app.
2. Follow the prompts to create an account
3. Securely link your work accounts (Uber, Doordash, Instacart, etc.) by logging in with your specific account credentials.
4. Start scheduling your optimal and guaranteed schedule using Solo's pay predictions!

SECURITY & DATA

What will you do with my data?

We use your data to help provide insights about your individual work history across multiple earnings sources. This data is aggregated anonymously with others in the community to provide city-level pay and performance benchmarks. We will delete your data if 1) you disconnect a linked work account or 2) if you delete your Solo account.

Do you store my login information? Can you access my accounts?

Your login credentials are secure, encrypted and sent directly to your chosen app which allows us to securely retrieve trip data. We will never receive a copy of your login info and we are not able to access your accounts. When you disconnect a linked work account, we also delete all data related to that user and platform.

Referrals

What's the referral bonus?

Both you and anyone you refer will get $15 once the person you invite downloads and links their active accounts in the Solo apConnected accounts must have a minimum of one previous job and be using the latest version of the app in order to qualify for the referral bonus.

I referred a friend and they linked their accounts, when will I get paid?

Referral bonuses will be processed every Tuesday for the previous week (Monday-Sunday). As long as both parties have their Venmo or Paypal connected to their Solo Wallet, we will send the $15 as soon as we verify both users have linked their active gig work accounts. Referral amounts are subject to change depending on your city.

Is there a way to track my referrals?

Currently, there is no way for users to track the status of their referral links in the app. However, we’re working on adding this to the app in the future. If you have any questions about referrals, please contact us at info@worksolo.com

pay guarantee program

What is the Solo Pay Guarantee Program?

The Pay Guarantee program provides a daily income guarantee to users who use Solo’s Schedule Optimizer to plan their app based work schedule. If you earn less than what Solo predicted on a daily basis, we will pay you the difference at the end of the week.

What do I need to do to qualify for the Pay Guarantee program?

1. Head to the Apple or Google Play Store and download the app
2. Follow the prompts to create an account
3. Link your corresponding “app based” or “gig work” accounts (i.e. Uber, Lyft, Doordash, Grubhub, Ubereats, Shipt, Instacart, Amazon Flex, GoPuff, etc) and maintain that connection when participating in the Solo Pay Guarantee program.
4. Opt in and keep Solo’s location tracking feature on while working the scheduled time blocks and keep the app on in the background.
5. Use the Solo Pay Prediction feature to add hourly work blocks and save your schedule.
6. Be online, accepting the majority of requests and completing (according to the terms and conditions of the gig company) the corresponding jobs on those selected gig company accounts during the hours scheduled via the Solo Pay Prediction feature in the Seattle, Miami, Orlando, Atlanta, Tampa, Nashville , Atlanta, Houston, Dallas, San Antonio & Austin metro areas
7. Average at least one job for every hour scheduled within a given day (jobs are defined as trips, deliveries, orders or other earnings activities)
8. Link a payment method (Venmo or Paypal) via the Solo app to facilitate the pay out of any applicable reimbursement.

Why do I need to save my schedule?

The Pay Guarantee tool shows you the optimal earnings schedule for your day. Saving your selected job schedule allows us to know which job you plan to work (and the corresponding predicted earnings to attribute to your pay guarantee).

Does this cost anything?

Access to the Schedule Optimizer and Pay Guarantee is free until May 31st, 2022.

Where does this data come from and how do you predict hourly earnings?

We are able to provide earnings predictions for major gig jobs across each hour and day of the week by using collective data and insights from the Solo community. This real, community based data informs Solo’s predictive algorithm, which shows your predicted earnings by job and hour. Your anonymized work information contributes to the community insights; however, your personal information is never available to anyone else. 

Why are you offering this?

Our overarching goal is to provide income stability for workers in the gig space by eliminating the downside risk associated with flexible work and variable pay. We believe this can be accomplished by providing you with better earnings data that solves the problem of where, when and what job you should work to hit your income goals. We want to help you, and others, stabilize earnings and optimize your time.

When do I get paid?

Payouts occur once weekly. While your earnings are assured on a daily basis, you will be able to access any accrued amounts for the prior week (Monday to Sunday) on the following Tuesday. For example, if you earn five dollars less than Solo’s predictions for each of the three days you schedule and work in a given week, you will accrue a daily amount of $15 for the week. Payouts will occur on Tuesdays during the day. 

Is the Pay Guarantee Program in my city?

Solo and the Pay Guarantee program are only available in the Seattle, Miami, Orlando, Tampa, Atlanta, Nashville, Houston, Dallas, San Antonio & Austin metro areas right now (as of May 2022), and we will be adding new cities soon!

Are Pay Guarantee payouts considered taxable income?

No, you do not have to report any payouts resulting from the Solo Pay Guarantee program when filing your taxes. Any Pay Guarantee payouts are classified as rebates when Solo’s Pay Predictions are above the amount you earn (assuming you meet the program requirements), which are not taxable income.


What if I have questions or feedback?

Great - we’re happy to help. Feedback is important and we are always seeking to improve our service. Please reach out to us at info@worksolo.com and we’ll get back to you as soon as possible.

How can I submit feedback?

We want to make the best product possible for you so email us your requests and feedback directly at info@worksolo.com.