Pay Guarantee Terms and Conditions

Last Updated on: August 30th, 2022

Please read these Pay Guarantee Program Terms and Conditions (these “Pay Guarantee Terms”) carefully as they contain important information about your legal rights, remedies and obligations regarding the Pay Guarantee Program. By clicking “I accept” or signing up for the Pay Guarantee Program, you agree to be bound by these Pay Guarantee Terms.

1. Definitions

2. The Guarantee

Subject to the terms and conditions herein, including your meeting the applicable eligibility criteria set forth herein, Solo guarantees that Your Earnings will meet or exceed the Guaranteed Earnings if you Work on the Scheduled Platform during the applicable Guarantee Period for which you have redeemed Guarantee Credits (the“Payment Guarantee”). For purposes of the Payment Guarantee, as your sole remedy in the event that the Payment Guarantee is not met, Solo will pay you the difference between the Guaranteed Earnings and your actual earnings on the Scheduled Platforms (as evidenced by the information received by Solo from the gig platforms) during that Guarantee Period (such difference, the “Guarantee Payment Amount”).

3. Calculating Your Earnings

Your Earnings is calculated as the sum of all amounts that you earn for each Job on theScheduled Platforms that you: (i) accept and begin during the Guarantee Period; and (ii) Work, and complete (as determined by the Scheduled Platform); provided for any Job that you accept during the Guarantee Period, but complete after thePayment Guarantee period, the amount earned by you for that Job will be prorated evenly across the period of time spent on that Job and only the amount corresponding to the period between your acceptance of the Job and the end of the Guarantee Period will be considered the amount earned by you for that Job for purposes of calculating Your Earnings.

You must comply with all of the requirements and conditions in these Pay Guarantee Terms in order to be eligible for the Payment Guarantee or to receive payment of any GuaranteePayment Amount.

4. Participating in Pay Guarantee Program.

In order to be able to participate in and receive the benefit of the Pay Guarantee Program, you must:

5. Conditions to the Pay Guarantee.

a) Solo only makes the Payment Guarantee and you are only eligible to receive payment of any Guarantee Payment Amount if you:

In all cases, the onus will be upon you to demonstrate that you have complied with the foregoing conditions.

b) Any the Payment Guarantee will be void and you will not receive any Guarantee Payment Amount, if you have misrepresented any facts or committed fraud or any other dishonest or deceptive act in connection with: (i) the use of our Services; (ii) your participation of Pay Guarantee Program; or (iii) anyWork or performance of Jobs on the Scheduled Platforms during a Guarantee Period. Any such misrepresentation, fraud, dishonest or deceptive act by you, at any time, will result in denial of a payment of any Guarantee Payment Amount and immediate termination of your participation in the Pay Guarantee Program and these Pay Guarantee Terms as they relate to you.

c) You must cooperate with Solo, including signing any documents, and timely responding to any reasonable requests for additional information or documentation that Solo or its designees may require or request to process the payment of any applicable Guarantee Payment Amount.

6. Guarantee Payment Process

7. Guarantee Credits.

8. Acknowledgements and Agreements by the Customer.

You acknowledge and agree that:

9. Modifications or Termination of Pay Guarantee Terms

10. Disclaimers and Limitations of Liability

EXCEPT AS EXPRESSLY SET FORTH HEREIN, SOLO MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES WITH RESPECT TO THE PREDICTIVE ALGORITHM, THE PAYMENT GUARANTEE PROGRAM, YOUR EARNINGS, GUARANTEED EARNINGS, OR ANY AMOUNTS YOU WILL EARN ONANY GIG WORKING PLATFORM. NOT WITHSTANDING ANYTHING IN THE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY FOR YOUR FAILURE TO EARN ANY GUARANTEED EARNINGS, AND SOLO’S LIABILITY FOR ANY FAILURE TO MEET ANY PAYMENT GUARANTEE IS THE APPLICABLE GUARANTEED PAYMENT AMOUNT.
THE LIMITATIONS OF DAMAGES SET FORTH IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SOLO AND YOU.

11. General Provisions

12. Contacting Solo

If you have any questions about these Pay Guarantee Terms or if you would like a copy of these Pay Guarantee Terms, please email us at info@worksolo.com.