Last Updated on: December 15th, 2023
Please read these Pay Guarantee Program Terms and Conditions (these “Pay Guarantee Terms”) carefully as they contain important information about your legal rights, remedies and obligations regarding the Pay Guarantee Program. By clicking “I accept” or signing up for the Pay Guarantee Program, you agree to be bound by these Pay Guarantee Terms.
means a geographical area in which Solo offers and you are registered for the Services.
means a credit on the Services that is redeemable for a duration of Guarantee Period.
means a particular period during which you commit, on the Services, to Work for specific supported gig platform and for which Solo guarantees you will earn a particular amount for performing Work on those supported gig platform, subject to the terms and conditions hereof, as part of the Pay Guarantee Program.
means the amount that the Predictive Algorithm predicts you will earn if you Work on theScheduled Platforms during the Guarantee Period.
means a trip, delivery, order or other earning activity on a supported gig platform within an Approved Area.
"Pay Guarantee Program"
means the program under which Solo guarantees the predictive functionality of the Predictive Algorithm by: (i) guaranteeing that users who participate in such program will earn at least the amount of money that Solo’s predictive analytics algorithm predicts if the user Works on certain supported gig platforms during a specific period of time and meet the criteria set forth in these Pay Guarantee Terms; and (ii) paying users the difference between the amount you actually earn form performing Work on such supported gig platforms and the amount you were predicted to earn during such period of time if the guarantee is not met.
means predictive analytics algorithm for predicting how much a gig worker will earn if they Work on certain supported gig platforms.
means the supported gig platforms on which you commit to Work during the Guarantee Period as identified in connection with your committing toWork during the Guarantee Period.
means logging onto and accepting, selecting, and completing Jobs.
means the amount you earned for your Work on the Scheduled Platforms during the Guarantee Period as calculated in Section 3.
Subject to the terms and conditions herein, including your meeting the applicable eligibility criteria set forth herein, Solo guarantees that Your Earnings will meet or exceed the Guaranteed Earnings if you Work on the Scheduled Platform during the applicable Guarantee Period for which you have redeemed Guarantee Credits (the “Payment Guarantee”). For purposes of the Payment Guarantee, as your sole remedy in the event that the Payment Guarantee is not met, Solo will pay you the difference between the Guaranteed Earnings and your actual earnings on the Scheduled Platforms (as evidenced by the information received by Solo from the gig platforms) during that Guarantee Period (such difference, the “Guarantee Payment Amount”).
Your Earnings is calculated as the sum of all amounts that you earn for each Job on the Scheduled Platforms that you: (i) accept and begin during the Guarantee Period; and (ii) Work, and complete (as determined by the Scheduled Platform); provided for any Job that you accept during the Guarantee Period, but complete after thePayment Guarantee period, the amount earned by you for that Job will be prorated evenly across the period of time spent on that Job and only the amount corresponding to the period between your acceptance of the Job and the end of the Guarantee Period will be considered the amount earned by you for that Job for purposes of calculating Your Earnings.
You must comply with all of the requirements and conditions in these Pay Guarantee Terms in order to be eligible for the Payment Guarantee or to receive payment of any GuaranteePayment Amount.
In order to be able to participate in and receive the benefit of the Pay Guarantee Program, you must:
a. Solo only makes the Payment Guarantee and you are only eligible to receive payment of any Guarantee Amount if you:
b. Any the Payment Guarantee will be void and you will not receive any Guarantee Payment Amount, if you have misrepresented any facts or committed fraud or any other dishonest or deceptive act in connection with:
c. You must cooperate with Solo, including signing any documents, and timely responding to any reasonable requests for additional information or documentation that Solo or its designees may require or request to process the payment of any applicable Guarantee Payment Amount.
To sign up for a Guarantee Period you must redeem the applicable quantity of Guarantee Credits Guarantee Credits to be redeemed for a Guarantee Period must be purchased prior to signing up for a Guarantee Period. Solo reserves the right to change the pricing or the duration of Guarantee Period redeemable for new Guarantee Credits at any time on a go forward basis. Guarantee Credits are not exchangeable, returnable, or refundable, including if you or Solo terminates your Account or your participation in the Pay Guarantee Program. You may not transfer, assign, or sell any Guarantee Credits that you purchase. GuaranteeCredits may only be redeemed for the duration of Guarantee Credit denoted at the time of your purchase of the Guarantee Credit.
You acknowledge and agree that:
THE LIMITATIONS OF DAMAGES SET FORTH IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SOLO AND YOU.
If you have any questions about these Pay Guarantee Terms or if you would like a copy of these Pay Guarantee Terms, please email us at email@example.com.